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DSL Connect issue

  • 20 November 2020
  • 3 Antworten
  • 74 Aufrufe

I have connection issue with DSL Router O2 box 6431 for past 3 months, no response from O2. I have case number: 587 337. It is very clear no DSL connection with Router. Is anyone assist here to resolve the issue. I have installed app and created the ticket number as ‘587 337’. I am not sure about next step, O2 customer number is just stupid machine repeatably asking to install the app for troubleshoot.  

Edit o2_Lars: Transfered from DSL/Router to English/Broadband

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Lösung von schluej 20 November 2020, 14:56

After the announce to use the app there is a dramatic delay… Stay online!!!!
You will connected to a service employee.

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After the announce to use the app there is a dramatic delay… Stay online!!!!
You will connected to a service employee.

Benutzerebene 7

Hello @tamilnadu and welcome to our o2 community :-)

I am sorry to hear that there were issues with your DSL connectoin. As far as I can see you already contacted our technical DSL departement and they had a deeper look into this. According to the data I can see you DSL connection seems to be working as it should again, can you confirm this? :-)

Regards,

Lars

issue resolved!

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