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didn't receive mein O2 login credentials


Benutzerebene 1

I didn't receive mein O2 login credentials. I order DSL connection through check 24 website

 
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Lösung von Alpaha7989 23 June 2021, 11:06

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12 Antworten

Benutzerebene 7
Abzeichen +1

The "Mein o2" login credentials are generally selected by the customer themselves when registering for "Mein o2". They are not specified by o2. It is therefore completely normal that you have not received login credentials for "Mein o2".

Benutzerebene 1

how can i manage my contract and bills?

Benutzerebene 7
Abzeichen +1

You can view your bills by logging into "Mein o2" and clicking on "Rechnung". 

I don’t know what exactly you mean by “manage” your contract. 

Benutzerebene 7
Abzeichen +5

@Alpaha7989 First: Have you look in all emails from check 24. is there your pkk (personal 4 digit number) inside?

Benutzerebene 1

@Alpaha7989 First: Have you look in all emails from check 24. is there your pkk (personal 4 digit number) inside?

i recived 4 digit O2 hotline password from check 24.

 

is this PKK number? what can i do do with this?

Benutzerebene 7
Abzeichen +5

@Alpaha7989 Yes this your PKK (important for create a mein o2 customer account) Is your o2 DSL already switched or the connection date is in some days? And did you have your o2 landline number too?

Benutzerebene 1

@Alpaha7989 Yes this your PKK (important for create a mein o2 customer account) Is your o2 DSL already switched or the connection date is in some days? And did you have your o2 landline number too?

yes i have O2 o2 landline number and O2 DSL connection date.

Benutzerebene 7
Abzeichen +5

@Alpaha7989 Please register your mein o2 customer account over the link down. You need your PKK and landline number.

Don‘t use your landline number as a user name. 

https://login.o2online.de/idm/#/registrieren/start

Benutzerebene 1

@Alpaha7989 Please register your mein o2 customer account over the link down. You need your PKK and landline number.

Don‘t use your landline number as a user name. 

https://login.o2online.de/idm/#/registrieren/start

My connection starts date is from August month.

can i register now ?

Benutzerebene 7
Abzeichen +1

August 2021? No. Of course there is no bill yet. You can register your contract for “Mein o2” after the DSL connection has been provided.

Benutzerebene 1

August 2021? No. Of course there is no bill yet. You can register your contract for “Mein o2” after the DSL connection has been provided.

okay thank you. I register after August 2021

Benutzerebene 7

Hello @Alpaha7989, welcome to our o2 community :-)

I am lad to see that you already recieved all necessary information how and when to register from @blablup and @Joe Doe :-)

Just one thing I like to add: If you register please make sure that you are either logged out of our o2 community here or run the registration process in an inkognito window of your browser just to make sure there are no cookies that would prevent registering. :-)

Regards,

Lars

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