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Change plan

N
Rang

Hi community,

I took over the last tenant's contract but I would like to change plan. 

She had the Laufzeit of 1 month and I would like to change it to the 24 months which is cheaper. 

Would like to know how this can be done. 

Cheers

Natalie 

 

edit o2_Manga: verschoben von DSL Vertrag zu Englisch DSL

10 Antworten

N
Rang

Hi, Still no answer. Can anyone contact me regarding this. please.

o2_Matze

Hi @NatalieSala 

Welcome to our o2 community.

We would love to make you an offer. 

Could you go a bit more into detail?

Do you want a faster connection, or a new router, or do you just want to 

extend the contract duration to 24 month to get a benefit and to pay less?

Best Regards Matze 

 

https://g.o2.de/wcr
N
Rang

I want to extend the contract duration to 24 month to get a benefit and to pay less please.

o2_Matze

@NatalieSala Alright. I will transfer your message to our colleagues who are experts for contract extensions.

They will answer you here in this thread, at the moment they are very busy, so this will take some time (i assume a few days)

but you will definitely get an offer for a contract extenion. 

Best Regards Matze 

https://g.o2.de/wcr
N
Rang

Please note that I posted this request on 30 March 2021, and I would like the discount to apply from that date onwards.

It's taking you a very long time to reply and it is impossible to reach you via other channels especially in English. 

Thank you. 

o2_Matze

@NatalieSala  A backdated discount is not possible, but i am sure my colleagues will make you a good offer. 

Best Regards Matze 

 

https://g.o2.de/wcr
N
Rang

Are you insane? 
I asked to change the contract’s plan 17 days ago and now you’re telling me it will take even longer to have someone getting back to me??

what???

 

N
Rang

What is happening here? I can't reach you through any communication avenues. 

Can you please change my contract already! I have requested this A MONTH AGO! 

I will disconnect from you and move to another company with a better service. 

This is outrageous! 

o2_Manga

@NatalieSala 

 

this is a customer-assisting-customer community, not a helpline. o2_Mods just get into the discussion if other customers are unable to find a solution. If you need fast support: there is the English helpline from Mon-Fri 11 am to 3 pm.

And please stop offending the Mod who tried to solve your problem by forwarding it. 

If you are still in need of an offer just let us know.

 

Greetings

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
N
Rang

This is the most ridiculous response I’ve ever heard in my life.

you never answer the bloody phone, it’s impossible to contact you through WhatsApp from abroad and it is certainly impossible to receive a decent answer from you on this forum.

Instead of apologising like a normal costumer service, you blame the costumer for your incompetence.

You just scored zero!

shame on you. 

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