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Change date of technician visit.

S
Rang

Hi,

I received an email regarding the date for the technician to connect my internet however I am away on holiday on the date. How can I reschedule an new date?.

Regards

Steve  

7 Antworten

o2_Manga

Hi @S1ev3 

 

welcome to our o2 Community. :slight_smile:

 

Please get in touch with our customer service to arrange a new appointment. You may use the chat if you are unable to call us. www.o2.de/chat

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
S
Rang

As it happens my flights have been cancelled so I will still be about.

o2_Lars
Benutzerebene 7

Hello @S1ev3,

sorry to hear that the flights have been canceled. Well, at least you are at home as soon as the DSL connection is activated and you can use it as you desire :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
U
Rang

I have a DSL appointment for 4th Jan 2021. I would like to change this date to 9th Jan 2021. 

I do not find any link for doing this in My O2. 

As I do not know german, calling the help line also is not practical.

Please let me know, how can I change the appointment date in My O2.

o2_Lars
Benutzerebene 7

Hello @uzhuthal and welcome to our o2 community :-)

Changing the date of an appointment is one of the things we unfortiunately can not offer in our online portal right now. If a change has to be made I recommend to get in touch with our DSL custimer service, either by phone or using chjat or WhatsApp.

Since the appointment was for the fourth of January, how does it loo like now? Does the DSL conenction work as it should? Or did you arrange a new appointment with our customer service? :-)

Regards,

Lars

 

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
U
Rang

Hello Lars,

 

The technician did not come on 4th. And I could not contact customer care, as I can not understand or speak German.

Can you please provide me the whatsapp number of customer care? Then I could message in German, using google translator.

Regards

Mathews

o2_Lars
Benutzerebene 7

Hello @uzhuthal,

you will find more information regarding our WhatsApp Chat including the number on this page :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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