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Cannot access to "my O2" to enter payment info after overtaking DSL contract

A
Rang

Hello. I moved in a new apartment which already has an O2 DSL contract. As I decided to take over the contract, the former tenant already filled in the form for changing the contract to my name. I received an e-mail from O2 guiding me to create an account. I did registered for an account but then the page keeps telling me “Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

Ihr O2 Team”

Consequently, I cannot change the payment info yet. Would you please tell me how to fix this problem? I haven’t had any other contracts with O2 before this DSL contract. Hopefully you can assist me to fix it uncomplicatedly.

Thank you and best regards,

Cao

 

edit o2_Manga: verschoben zu Englisch DSL 

3 Antworten

o2_Michi

Hi @ancao,

 

welcome to our english community. :blush:

 

Sorry to hear that, do you still get this error message or did it work in the meantime?

 

Best regards,

Michi

A
Rang

Unfortunately it hasn’t been solved yet. A (German) friend of mine helped me to call the hotline. The person on the phone was, unfortunately again, very unfriendly and impatient. Nevertheless, at the end we manged to explain the problem to her and she said that she would send me another link via email, with which I can proceed further without any problem. But since then I have not received any email from O2 yet….What a desperate communication process...

o2_Lars
Benutzerebene 7

Hello @ancao,

changes to the account can be made as soon as the contract is active under your name. Was the contract already trasnfered to you? In that case it may be necessary to register online with the DSL landline number.

After the contract has been transfered to you and has been registered it should be possible to change the bank details :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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