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Cancelling DSL contract from abroad - do not have router

A
Rang

Hello,

I wish to cancel my o2 DSL contract from abroad. I believe I know the process, I fill in the cancellation form and provide the necessary documents, however I do not have my router any more to return. How do I proceed? Do I just note this on the forms and get an additional fee for this?

 

edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

6 Antworten

o2_Lars
Benutzerebene 7

Hello @alexweiland and welcome to our o2 community :-)

I am glad to hear that you already have all necessary information regarding the cancelation of your contract. In case you had the router you could have send it back using our DSL logistics portal. If you don’t have the router any more or can not send it back for other reasons we will charge a compensation with one of the following invoices.

I hope this answers your questions, if there is still something unclear feel free to ask, we will answer as soon as possible :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
A
Rang

Hello, I checked my router and I don’t need to return it! :)

A few more questions from me… Could you give me an example of the following documents:

  • a registration certificate of your present place of residence (would a rental lease work?)
  • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord) (what information needs to be on this? Would a pay slip work?)

Do I also need to send my proof of deregistration of my German address? And lastly, I do not know my landline or customer number? Would that information be on my direct debit details from my bank account payment to o2 each month?

Thank you for your help.

o2_Manga

Hi @alexweiland,

yes, we need the proof that you really leave the country for good and you are not going on a holiday for a few weeks abroad. This is why we need the deregistration certificate and any kind of document showing you really stay abroad. A rental conctract is okay also a confirmation of your employer. 

Your customer number can be found in your debiting starting with 60…. (ten digits)

 

Greetings

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A
Rang

Hello,

I sent all of my forms and paperwork to o2 from the United States around the last week of May 2020. I never received any information back about my contract being cancelled or confirmation the information was received and I am still being charged each month. Could you please check on this for me and the current status. My customer number is: xxxxxxxxx.

Thanks

 

 

 

edit o2_Giulia: customer number hidden (please don’t post private data in public posts)

o2_Giulia

Hello @alexweiland,

 

please let us have your personal data (customer or landline number and your 4 digit personal identification code) in a private message to @o2_Support. Therefore, please click on the envelope in the link.

 

Kind regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
o2_Giulia

Hello @alexweiland,

 

I haven’t heard from you for a while, I suppose you already managed to solve your issue. If you have further questions, please let us know.

 

Kind regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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