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Cancellation of O2 Contract!!!

Vin1985
Rang
Dear Service team,

 

I am customer of O2 Blue All-in S package from 11.11.2013. Actually I am a master student here in Germany and right now I will be finishing my course in the month of October and will be going back to my home country once for all and won't be coming back again. I would like to know what are the documents that I need to submit to Telefonica for the cancellation of the contract? Also how much do I need to pay for the cancellation?

 

Thanks a lot for your help!!

 

Regards

Vin1985

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Lösung von o2_Bianca1 21 November 2014, 13:30

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37 Antworten

o2_Ronny
Benutzerebene 1
Hello Vin1985,

 

in order to cancel your contract out of good will to an earlier date, we require copies of the following
documents:

- a deregistration certificate of your present place of residence
- a notification of your new, foreign domicile
- alternatively a confirmation of your employer or landlord

All we need is your approval for us to charge you the all-inclusive basic fee for 3 months.
The exact amount of the fee will be notified in a separate letter.

 

I will send you the form you just fill in. Afterwards you send it back to us including the required documents.

 

Regards,

Ronny

Vin1985
Rang
Dear Mr. Ronny,

 

Thanks a lot for your email. I got the required form for the cancellation. But I have a small doubt.

 

The first document (de-registration from the city) can be produced.

 

The second document (a notification of your new, foreign domicile) - What exactly do you need as a proof for this? Would a flight ticket be enough to prove this or something else, because I am going back to my home country.

 

Regards

Vin1985

o2_Ronny
Benutzerebene 1
Hello Vin1985,

 

are you able to confirm, that you will live there? (registration of a public authority) I don't know whether my colleagues will accept only a flight ticket.

 

Regards,

Ronny

Vin1985
Rang
Dear Mr Ronny,

 

I am citizen of India and we don't have any system such as registration with a public authority. However I can submit a copy of my bank statement which has my permanent address. Is this acceptable to you?

 

Regards

Vin1985

o2_Ronny
Benutzerebene 1
Hello Vin1985,

 

please do that with a short statement, that you don't have any other possibility.

 

Regards,

Ronny

Vin1985
Rang
Dear Ronny,

 

Thanks for the information. So along with the form which you have sent, I will enclose a formal letter with all the details and the documents which I have in support for the cancellation of the contract and send it to the Telefonica address.

 

Regards

Vinod

ssangte
Rang
Dear O2 moderator,

 

I would like to have a cancellation form for my O2 handy contract because I will leave Germany soon.

Could you send me a form to fill in? Also could you let me know any other information that I need to know.

 

Best,

ssangte..

o2_Marc
Benutzerebene 7
Hi ssangte,

 

the best way is you canceled your "my Handy contract" online here.

 

Regards,

Marc

Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
ssangte
Rang
Thanks for your information.

Now, my cancelation is an 'early termination' by leaving Germany before the end of the handy contract.

So, I need the form for cancelation.. The guy who I talked on the phone said I can find the document online but I could not find any.. such a pain.. So, please let me have the form for termination.

Again thanks a lot..

ssangte..

o2_Marc
Benutzerebene 7
Hi ssangte,

 

for example, you mean your "o2 my Handy smartphone contract" or your "mobile phone contract" (o2 Blue, All-In etc.)?

 

Regards,

Marc

Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
Vin1985
Rang
I have sent the request for cancellation of the contract with effect from 21.10.2014 two weeks back with all the supporting documents. I haven't received any acknowledgement of receipt of the letter till now. Today I received an email for the payment of bill from 14.10 to 15.11. I hope the contract has been cancelled from 21.10.14.

o2_Bianca1
Rang
Hi @Vin1985 ,

 

we've received your extraordinary notice of cancelation. Your request is presently being investigated.

Please bear with us.

 

 

Kind regards

Bianca

Vin1985
Rang
Hi Bianca,

 

Thanks a lot for the acknowledgement of receipt of my cancellation documents. But, I have received a bill recently for the period from 15.10 to 14.11 for Euros 17.98. I hope the base fare would be adjusted towards my final settlement i.e. 3 times base fare, Euros 45. Thanks a lot for your service and I enjoyed a lot.

 

Regards

Vinod

Jie
Rang
Hi, Marc, could you please send me the form for contract deactivation, please? I am moving to the UK in July 2015 and therefore have to terminate the contract here in Germany.

o2_Dörte
Benutzerebene 7
Hi @Jie‌

Done ☺️

Regards

Dörte

cronq1
Rang
Dear Ronny,

I am in the same situation.

Could you please send me the form by email for the out of good will cancellation?

Thanks in advanced.

o2_Chantal
Benutzerebene 6
Dear cronq1,

done ☺️

Best,

Chantal

T
Rang
Hi,

I am leaving Germany too and I want to cancel my O2 Blue Select contract.

Could you send me the form that I have to fill in?

Thanks

Andreas

o2_Marc
Benutzerebene 7
Hi tsadreas,

of course. I send the document on your gmail, e-mail address.

Regards,

Marc

Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
guzideozlu
Rang
Hello

I am the same situation too. Can you please send me documents for contract cancellation. thank you ☺️

o2_Marc
Benutzerebene 7
Hi guzideozlu,



Hello

I am the same situation too. Can you please send me documents for contract cancellation. thank you

sure. ☺️ You got mail.

Regards,

Marc

Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
cbowal
Rang
Hi Bianca,

I'm in the same situation - could you send me the cancellation form as well?

Thank you!

cbowal
Rang
Marc, could you send me the form as well?  I'm in the same situation.

Thanks!

o2_Carina
Benutzerebene 7
Hello cbowal,

i´ve send the cancellation form to you.

Regards,

Carina

Franklin Carlos Zummach
Rang
Hi,

Could you please send me documents for contract termination.

Thank you.

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