All I wanted to do was up my tariff online. I have tried several methods. My account had no option so I was told by live chat that it did. Then I reached out on twitter which was helpful before and got told, I had to join here where I had to make yet another account to use the account I have. This has been a very trying and annoying experience and honestly, I am very uninspired to stay with O2 now because I wanted to try the 100Mbps and see before possible switching to the 250Mbps if it was easy and, it isn’t. But now I have searched other providers and have been offered up to 1000Mbps for about the same price so, what is the point in staying if everything is so difficult and costs so much? I am fine with paying more for convenience but, seems I don’t have it.
Edit by MXP_Alex: Moved to English o2 Community