Can't register as customer (HomeSpot user)

vor 3 Jahren
13 April 2021
6 Antworten
284 Aufrufe

davidfmendes
Neuling
9 Antworten

Hallo!

I am a customer, I have a recent HomeSpot subscription, but I had to create an account here as non-customer simply because I couldn't find a way to register.

When one tries to register there are no options for HomeSpot users, so tried DSL. But to register as a DSL: user I would need my landline number. But the email I got from O2 don't give me my complete number (for security reasons) and says I would find it once I register and log in on MyO2.

I try again, this time I choose the mobile user option (because the email from O2 gave me a mobile number). I enter the number and O2 asks for a secret password sent to me by SMS, but I don't have a phone with that number (an actual phone) because I only purchased one SIM card, for HomeSpot, and it is inside the router!

I had no choice but to create this account I am using now, which is a non-customer one, so I can't see my account details. What should I do? It's bizarre that O2 does not prepares a path for HomeSpot-only users to register!

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Lösung von Sächsin 13 April 2021, 09:58

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6 Antworten

davidfmendes
Autor
Neuling
9 Antworten
vor 3 Jahren
13 April 2021

Hi @Heliatlas77

Welcome to our o2 Community, nice to have you.

Do you have an update for us? Was is possible to confirm your mailaddress?

Best Regards Matze

Hallo! I have a similar/related problem. I am a customer, I have a recent HomeSpot subscription, but I had to create an account here as non-customer simply because I couldn't find a way to register. When one tries to register there are no options for HomeSpot users, so tried DSL. But to register as a DSL: user I would need my landline number. But the email I got from O2 don't give me my complete number (for security reasons) and says I would find it once I register and log in on MyO2. I try again, this time I choose the mobile user option (because the email from O2 gave me a mobile number). I enter the number and O2 asks for a secret password sent to me by SMS, but I don't have a phone with that number (an actual phone) because I only purchased one SIM card, for HomeSpot, and it is inside the router! I had no choice but to create this account I am using now, which is a non-customer one, so I can't see my account details. What should I do? It's bizarre that O2 does not prepares a path for HomeSpot-only users to register!

Sächsin
23243 Antworten
vor 3 Jahren
13 April 2021
Lösung

The HomeSpot can receive SMS, which you can find in the router menu.
You can get there by entering o2.spot in any browser on the device, which is connected to the HomeSpot's WiFi.

For more information, see the manual

https://static2.o9.de/resource/blob/511130/d519cc291792832de7eec3cbff5eda96/handbuch-o2-homespot-lte-router-download-data.pdf

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