After 2 days of waiting for a call back from the Support, I receive an SMS saying I should call them via this stupid voice-governed protocol, which by the way, let's you through a 5-min drill, just to ask then: Are you by your router right now? If you answer: No, they say: We can't help you, call again when you're by your router.
Anyway, my Internet got back this morning, without hearing from the support for at least 36 hrs. I got this SMS around noon saying I should call them so they can run some additional tests. OK, thinking I will be getting directly in touch with a technician, I realized I dialed the same voice-governed machine and I just give up.
I sincerely hope someone from the O2 will read this and make improvements in what I mentioned as drawbacks in the process.
After 2 days of waiting for a call back from the Support, I receive an SMS saying I should call them
Benutzerebene 7
- Team
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9 February 2019
Hi @java9 ,
I'm sorry to hear this about your bad experiences with the call back. That's definitely not how it should work.
But at this point the most important is that for now your internet is working again. Is there anything else which doesn't work, or any other question that you have? Here in the o2 Community we also have supporters for technical questions/ DSL concerns. 🙂
So feel free to ask your questions here as well, and we will try to help!
Best wishes and have a nice weekend,
Jessi 😄
I'm sorry to hear this about your bad experiences with the call back. That's definitely not how it should work.
But at this point the most important is that for now your internet is working again. Is there anything else which doesn't work, or any other question that you have? Here in the o2 Community we also have supporters for technical questions/ DSL concerns. 🙂
So feel free to ask your questions here as well, and we will try to help!
Best wishes and have a nice weekend,
Jessi 😄
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