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Frage

Add a router to an existing order

R
Rang

Hello!

I received a wire from O2, but would like to add a WiFi router to my order. Please how can I do it?

Edit by o2_Andrea: verschoben von Router, Software & Telefonie zu English o2 Community: Broadband / DSL

15 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

Contact o2 customer service.

R
Rang

the phone line is busy all the time

B
Rang
Benutzerebene 7
Abzeichen +1

Then you'll have to wait in the telephone queue. 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@raketa Did you use the number for the English speaking hotline? ->   089666630081

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
R
Rang

Hello, yes, exactly the same number, and I waited half an hour for an answer, and there's nothing.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@raketa Did you use a German SIM card or foreign SIM card (number) for calling the hotline?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
R
Rang

German SIM card

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@raketa but you still get the greeting in English when you call?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
R
Rang

Yes, in English, and then to continue the conversation in English I have to press 1 (and after that I wait a long time without an answer).

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@raketa Try the WhatsApp chat. If you have luck you get an english typing operator.

https://www.o2online.de/kontakt/whatsapp-chat/

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Giulia

Hello @raketa,

have you managed to get through to our support meanwhile? If not, please let us know and we will order the router for you as well. Please let us know which one you have chosen as well in this case.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
R
Rang

Hello! Yes, I think I ordered the router, thanks (if it’s possible could you check it please)

 

o2_Giulia

Hello @raketa,

our logistics department have received your request and will send the router as soon as possible.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
R
Rang

Hello! That’s good! Could you please tell me status of delivery because I have contract from today and don’t have router and connection to the internet 

o2_Giulia

Hello @raketa,

you should have received the shipment information by email meanwhile. The router will probably be delivered today.

Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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