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Wrong address

I
Rang
Hello,

I am a new O2 client and I was supposed to receive the router yesterday. In the DHL tracking web page I saw the delivery was attempted but the receiver was unknown. I think that happened because the employee at the O2 shop where I hired the connection confused my address. I told him to correct the address and he said he would, but I don't know if he finally did. Is there any English customer service?
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Lösung von o2_Manga 17 October 2019, 17:40

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2 Antworten

o2_Manga

Hi @IgnacioS,

 

English customer support is available from Monday to Friday 11 am to 3 pm. Call  089-78 79 79 400 to get in touch with our colleagues.

 

Greetings :-)

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I
Rang

Hi@IgnacioS,

 

English customer support is available from Monday to Friday 11 am to 3 pm. Call  089-78 79 79 400 to get in touch with our colleagues.

 

Greetings :-)

Hi, 

 

I'm not getting transfered to the English customer support when I call, only I get support in German. Can the address be changed by another mean apart from calling? 

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