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When can I receive confirmation of my DSL cancellation?

  • 31 December 2019
  • 3 Antworten
  • 366 Aufrufe
Z
Rang

In December 11, I sent letters of termination to O2 by letter for my current used DSL contract (Rufnummer: XXXXXXXX). In my cover letter, I mentioned that I will leave Germany on 01.01.2020, thus have to terminate the DSL contract. However, I never receive confirmation from O2 in any forms. 

I find it very unfavorable that there is no way to contact the provider, wait forever in the queue and then let myself be comforted. Can I assume that O2 has accepted my termination, or do I actually have to issue some letters again? Does anyone have experience here?

 

 

EDIT: Please do not use personal data in a public forum. Your number has been edited. o2_Tobias

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Lösung von blablup 31 December 2019, 17:07

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3 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

Well, you are a little bit late. If you have opted for a contract without a minimum contract period with 4 weeks notice at the end of the month ("Flex" contract "), the contract can be terminated on January 31, 2020 at the earliest.

If you have opted for a 24-month contract with 3 months' notice at the end of the contract term or the end of the extension period, please read this:

https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

If you want to contact o2:

https://www.o2online.de/kontakt/

o2_Tobias

Hi @zhengfang,

 

thanks for your request.

 

I have just sent a private message via @o2_Support to you. Please reply there to my private message.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @zhengfang,

 

until now, I did not receive any response from you concerning my private message I sent to you via @o2_Support.

 

Did you already manage to clarify your issue?

 

If not, I look forward to your reply at @o2_Support.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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