How do you view a verbose bill or call history on Mein o2?
It only has a list of services and prices. I can't seem to get a list of all the calls made or received on the line anywhere.
This is monthly Cell Phone service not prepaid.
Note: I’ve already activated Itemized in the middle of last month, do I need to wait a second full cycle before it shows up? Additionally will previous call logs ever be available for download?
Lösung von o2_Jan
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Hi
welcome to the o2 community!
It’s a good thing you have activated the itimized bill because that is the prerequisite for such a bill to be created in the first place: due to data security, o2 will not create an itimized bill without the expressed permsission by our customers.
Because of this, it is not possible to access call logs before said permission retroactively, I’m afraid.
Depending on the billing cycle, it is possible that the full itimized bill will only be available with the next upcoming regular bill; also, only those services not covered by flatrates will be featured in the itimized bill.
Best regards,
Jan.
So flatrate customers can’t see a call log?
+7
Only those calls that are not covered by the flat rate. An itemised bill is not really a call log but a list of individual call charges. If there are no charges then there is nothing to list.
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