Top-up history

vor 5 Jahren
14 October 2018
7 Antworten
436 Aufrufe

mrs artemis
Neuling
3 Antworten

Hello,
Could you please advise me on how to obtain my entire history of top-ups?
Suddenly, this issue became of great importance o me, since I am obliged to demonstrate to my current employer that I have not been living in the country where I presently work for the last five years in order to receive expatriation allowance.
Since I am advised by my lawyer to collect as much as proofs as possible, I am asking O2 for the assistance, since in the referent period I used to live in Germany, where I used to top-up my prepaid O2 mobile phone frequently.
To be more precise, my employer is not interested in how much I spent, it is important to prove that the phone has been used in Germany. Therefore, I would greatly appreciate if you could provide me with history of my payments containing dates and locations from which the top-up was executed.
Thank you very much in advance.
Best regards
xx

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Lösung von o2_Tobias 17 October 2018, 16:04

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7 Antworten

mrs artemis
Autor
Neuling
3 Antworten
vor 5 Jahren
16 October 2018

Dear O2,

It has been two days since I posted my question, but still no answer from your side. I have noticed that you have answered to all inquiries that were posted after mine, but I am still on hold. I would very much appreciate if you could provide an answer to my inquiry since it is of great importance to me, as I specified in my previous message.
Many thanks

Hi @mrs artemis,

thanks for your request.

Sorry that you had to wait a few days.

I just checked your data. As I see you received already an e-mail concerning your data requiry.

Is the information you find in the e-mail therefore sufficient for you?

Loving greetings,
Tobias

mrs artemis
Autor
Neuling
3 Antworten
vor 5 Jahren
17 October 2018

Dear Tobias,

thanks a lot for your reply.

Indeed, according to my request I received an email containing my data.
However, the email contains only a very recent top-up history (Aufladehistorie), from August 2018 until today.
Therefore I would very much appreciate if O2 can send me an email that contains my entire top-up history, or at least from 1.1.2013, since it is the only data I am interested in to receive.
Would that be possible?

Many thanks for your kind cooperation.
Best regards

o2_Tobias
11654 Antworten
vor 5 Jahren
17 October 2018
Lösung

Hi @mrs artemis,

thanks for your reply.

According to your wish, I ordered now the invoices from January 2013 until September 2018.

You will get these documents by letter.

I hope I could help you in this regard.

Loving greetings,
Tobias

Hi @mrs artemis,

did you already receive the requested documents?

I hope everything is fine now for you.

Loving greetings,
Tobias

mrs artemis
Autor
Neuling
3 Antworten
vor 5 Jahren
12 November 2018

Hi @o2_Tobias,

thanks for your message.
I still have not received the requested documentation from O2.
Could you please redo the order?
It should be sent to the address that can be found under my O2 profile.
Many thanks for your time and collaboration.
Best regards

Hi @mrs artemis,

thanks for your message.

I just have done the order for delivery of the invoices from January 2013 until October 2018 again.

Hopefully, the invoices arrive this time.

Loving greetings,
Tobias

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