I, Mathew, am writing this letter to seek your help in resolving a problem that I am currently experiencing while purchasing a contract from O2 shop Frankfurt on 7th Dec 2019. The contract was for Samsung S10 Plus Mobile Phone along with an O2 SIM Card. The monthly instalment was for 44.99 Euro. At the time of purchase, I have provided all the necessary details, including Address, Identify Proof etc.
My O2 number is -0176XXXXXX
Auftragsnummer : SDSXXXXXXX
E-mail : XXXXXXXX
Kunden-nimmer . 20XXXX
Now, I have been notified that my Mobile Phone contract has been cancelled by O2 but the SIM contract still stands active. When enquired, they have been informed me that at the time of delivery of Mobile Phone, they were not able to find my address and hence cancelled my phone contract. If this was the condition, then why is the SIM contract still active which was also taken along with the purchase of the Mobile Phone.
Moreover, if the above arguments were correct, then how am I able to receive monthly subscriptions/letters from Tax Agency, German Radio, Banking Transitions etc. to this address. I have also received all the contract letter from O2 to this address at the time of purchase. Hence, I suspect that there might be some communication mismatch from O2 which has led to this issue and kindly request you to reconsider my Mobile Phone contract.
As, I feel very disconcerted and disappointed by this incident and humbly request you either activate my contract. If this is not possible, kindly help me in cancelling this SIM Contract at the earliest as without Mobile Phone the contract it is too expensive for me to afford.
Edit: Persönliche Daten entfernt - o2_Kurt