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Termination of O2 DSL contract and O2 Mobile Free M 2018 due to leaving Germany

W
Rang
Dear O2 Team,

My DSL Kundennummer *DExxxxxxxx. My Current working contract in Germany will end at the end of March 2019, and I got a new contract in Vienna from 1st May 2019. Thus, I have to leave Germany at the end of April. My old working VISA was until the end of March 2019, and they extend my working VISA in Germany until the end of May 2019 since I need some time to transfer to Austria.

I will leave Germany at 30 April, so I'd like to terminate my DSL contract on the end of April. Could you please inform which documents I should submit to terminate my DSL contract.

I am also holding a O2 Mobile Free M 2018 contract (04.08.2018 - 03.08.2020) (Mobile Number: *01xxxxxxxx). Can I still keep this contract when I am living in Austria? I am not a Germany citizen, so I will terminate my German Bank accounts as well. I am afraid that O2 could not charge me properly when I am leaving Germany. Can I give O2 a Austrian Bank account? Of course, I will keep my bank account for some months after leaving Germany, so I could at least keep this O2 mobile contract working for some months since someone in Germany may still need to call me.

The most important issue is to terminate O2 DSL contract until 30 April 2019.

Thanks a lot for your support.

* Customer number and phone number removed (o2 Michi)
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Lösung von o2_Lars 31 March 2019, 12:10

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12 Antworten

o2_Lars
Benutzerebene 7
Hello @WDai,
you will find the necessary information following this link. We need some additional information and documents to cancel a contract prematurely, this is stated in the linked information.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
W
Rang
Thanks for your information. I clicked your given link. Shall I choose "Widerrufsbelehrungen
". I guess I just need to follow the information from this item "https://static2.o9.de/resource/blob/67404/f7bc775abe5e455d55d871750ba03fdd/widerruf-dsl-download-data.pdf". Could you please be more precise for which part exactly concerning my case?
W
Rang
Sorry, I find a special form to cancel the O2 mobile phone contract for moving abroad by this link https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf. Unfortunately, I could not find the form for cancellation of O2 DSL. Could you please show a specific link to the form of cancelling O2 DSL? Thanks a lot.
o2_Lars
Benutzerebene 7
You can use the same form for the landline DSL connection, it is just necessary that you provide the documents that we ask for :-)
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
W
Rang
I got a problem with my termination of O2 DSL contract (DExxxxxxxx). At 10.06.19, I received the following email, which gave a bill of 50.08 Euros.

"Lieber O2 Kunde,

Ihre Online-Rechnung für den Monat Mai 2019 steht ab dem 10.06.2019 auf
dsl.o2.de/rechnung für Sie zur Ansicht und zum Download als PDF bereit.

Ihre aktuelle Rechnung beläuft sich auf: Gesamtbetrag 50,08 Euro.
Bitte überweisen Sie den Rechnungsbetrag in den nächsten 5 Tagen.

Sie haben Fragen zu Ihrer Rechnung? Unter >Rechnung haben wir einige
Musterrechnungen für Sie erstellt. Hier finden Sie genaue Erklärungen zu den einzelnen Rechnungspositionen.
Bei weiteren Fragen stehen wir Ihnen unter o2.de/kontakt gerne zur Verfügung.
Freundliche Grüße
Ihr O2 Team


Telefónica Germany GmbH & Co. OHG Georg-Brauchle-Ring 50 80992 München Deutschland www.o2.de
Bitte finden Sie hier die handelsrechtlichen Pflichtangaben: www.telefonica.de/pflichtangaben
"

Actually, O2 has confirmed the termination of my contract at May, and also charged about 6 Euros for partial monthly rent.

I have called your English O2 hotline. Your colleague asked the DSL department. He explained me that DSL department has not received my "certificate of deregistration of my house address".

It is not my fault, since I have sent out "abmelden" by three different ways before: by email, by post and sending by fax from your O2 shop. I have attached you some proofs. About Fax, I went to local O2 shop and the shop assistant exactly help me to send it to O2.


I tried to talk to your colleague in DSL department, but my German is not good, and they cannot speak English. So, now, we don't find any solution, while your colleague in English hotline asked me to contact DSL department. Could you please help me to contact them to exactly solve this problem. I also attach you the "certificate of deregistration", please let them return me 50.08 Euros. Thanks a lot for your help.


Maybe you could give the certificate to your colleague.

EDIT OMIKRON
Bilder entfernt - persönl. Daten
W
Rang
You could download the pdf file of "certificate of deregistration " from the following link. Please help me in solving this problem, which is so annoying.

EDIT OMIKRON
Link entfernt - persönl. Daten
A
@WDai
Unfortunately I had to remove your pictures and your link because of your data. This is a public forum.
W
Rang
Please tell me how I could contact O2 DSL solve this problem?
A
Wait here for an o2-moderator. Perhaps she / he has a clue.
o2_Jan
Hi @WDai,

I can see that your cancellation arrived by the end of April, so I'd assume that your contract has been successfully terminated.

Bills always cover a billing period in the past, so I'd assume that the bill you received cover the remaining days of your contract along with maybe a final fee for cancelling in advance.

What does the actual bill say you're being charged for?

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
W
Rang
I could not login anymore from the end of April. So, I don't know the actual reason to charge me 50.08 Euros, I just suddenly received a email from O2, which mentioned a bill for 50.08 Euros. Please check the email attached below. I called your English hotline, they said that they did not receive my certificate of "abmeldung". But actually I sent. I don't know why the 50.08 Euros should be charged.

Lieber O2 Kunde,

Ihre Online-Rechnung für den Monat Mai 2019 steht ab dem 10.06.2019 auf
dsl.o2.de/rechnung für Sie zur Ansicht und zum Download als PDF bereit.

Ihre aktuelle Rechnung beläuft sich auf: Gesamtbetrag 50,08 Euro.
Bitte überweisen Sie den Rechnungsbetrag in den nächsten 5 Tagen.

Sie haben Fragen zu Ihrer Rechnung? Unter >Rechnung haben wir einige
Musterrechnungen für Sie erstellt. Hier finden Sie genaue Erklärungen zu den einzelnen Rechnungspositionen.
Bei weiteren Fragen stehen wir Ihnen unter o2.de/kontakt gerne zur Verfügung.
Freundliche Grüße
Ihr O2 Team


Telefónica Germany GmbH & Co. OHG Georg-Brauchle-Ring 50 80992 München Deutschland www.o2.de
Bitte finden Sie hier die handelsrechtlichen Pflichtangaben: www.telefonica.de/pflichtangaben
...

[Message clipped] View entire message
o2_Jan
Hi @WDai,

I have sent you a direct message via our o2_support account regarding this matter.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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