I requested a change of tariff on 23.07.2019, which was confirmed on 24.07.2019 via SMS, email, O2 web portal and O2 mobile app.
I see the correct details (i.e. the new tariff with proper start date and monthly cost) on O2 web portal and O2 mobile app, but I received a receipt of the last month's bill today, which has been charged from 05.07.2019 to 04.08.2019, despite the fact that my new tariff started on 23.07.2019.
I would expect to be charged with a portion of my old tariff from 05.07.2019 to 22.07.2019 and then be charged according to my new tariff from 23.07.2019 onward.
Could you please, clarify this discrepancy and adjust my billing to reflect the new tariff.
Thanks!
Lösung von o2_Jan
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