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Tariff changed but I'm still being charged as per the old tariff

U
Rang
Hi,

I requested a change of tariff on 23.07.2019, which was confirmed on 24.07.2019 via SMS, email, O2 web portal and O2 mobile app.
I see the correct details (i.e. the new tariff with proper start date and monthly cost) on O2 web portal and O2 mobile app, but I received a receipt of the last month's bill today, which has been charged from 05.07.2019 to 04.08.2019, despite the fact that my new tariff started on 23.07.2019.
I would expect to be charged with a portion of my old tariff from 05.07.2019 to 22.07.2019 and then be charged according to my new tariff from 23.07.2019 onward.
Could you please, clarify this discrepancy and adjust my billing to reflect the new tariff.

Thanks!
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Lösung von o2_Jan 12 August 2019, 13:16

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3 Antworten

o2_Jan
Hi @User140520192052,

welcome to the o2 community!

In the "Grundgebühren" (basic fee) section of your latest bill, it states:

o2 Free M Flex (von 05.07.2019 bis 23.07.2019)
o2 Free M (von 24.07.2019 bis 04.08.2019)

I guess it can be slightly confusing because the overall sum of that bill is quite similar to the one in the previous bill, but the change of tariff is mentioned as it should and it's correctly charged. 🙂

Hope this clears things up,
best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
U
Rang
Hi Jan,

Thanks for the clarification.

I was having trouble with downloading the bill in the last few days and hence couldn't check the details.
I just downloaded the bill and confirmed the details.
o2_Juliane
Benutzerebene 7
Hi @User140520192052,

great, that the problem is solved now!
If you have any other questions, feel free ask them in our community again! :)

Greetings,
Juliane
Hier bleibt ihr informiert -> https://g.o2.de/News

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