Sim card bought online

Two possible errors:


a) You have given incorrect information when ordering the card. Your Name and your birthday must the same as in your passport. Did you swap your first name and name when ordering the card?

b) Did you try to register by Post-Ident? Then it could be that different information (name, date of birth) was determined.

Call the o2 registration hotline (0800-5522266). The hotline can check your given informations at order again. If necessary, the card can only be reset once and then the registration can be repeated again with a new Post-Ident Form.

Actually, you could also go to an o2 shop and buy a starter pack. The pack costs 10 euros and has 10 euros starting balance. The card will also be registered in the shop.

edit: Hotline number added

Hi @jxhem,

Did you manage to activate your prepaid-card?

I look forward to your reply.

Loving greetings,
Tobias

Hi @jxhem,

thanks for your message.

Oh, that´s strange that you did not yet receive the ordered sim-card.

It is already more than a month ago.

Did you already check if your address is correct?

Please make sure that your name is also mentioned on your postbox.

If you have checked these details, please contact me again here in the English community. Then I will send the sim-card again to you.

Loving greetings,
Tobias

Hi @jxhem,

thanks for your message.

I have sent a private message from o2_Support.

Please reply to this private message and please mention in your answer as greeting also my name.

Thanks a lot.

Loving greetings,
Tobias