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Poor signal reception

I
Rang

Hello O2… 

 

I am having a poor signal reception at home, Could you assist with improvement for signal reception ?

 

Regards,
K.Deepak Balaji

 

 

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Lösung von o2_Tobias 7 January 2020, 09:34

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10 Antworten

o2_Tobias

Hi @iamaserverguy,

 

thanks for your message.

 

I regret that you are not happy with the network-connection at home.

 

As you see in our livecheck , our technicians work at the moment at some of the basic stations in your area. Therefore, I ask you for some patience until the technicians have solved the issue.

 

Thanks a lot for your patience.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
I
Rang

Hi @iamaserverguy,

 

thanks for your message.

 

I regret that you are not happy with the network-connection at home.

 

As you see in our livecheck , our technicians work at the moment at some of the basic stations in your area. Therefore, I ask you for some patience until the technicians have solved the issue.

 

Thanks a lot for your patience.

 

Loving greetings,

Tobias


Thank you, o2_Tobias  .. I will wait until 17th Jan to get the network issue…

 

Regards,
K.Deepak Balaji

o2_Tobias

Hi @iamaserverguy,

 

I just wanted to ask how the situation is at the moment.

 

Do you see any improvements in your network-issue?

 

I look forward to your reply.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
I
Rang

Hi @o2_Tobias 

 

Singal reception is still low, could you assist here ?

 

Regards,

K.Deepak Balaji

o2_Tobias

Hi @iamaserverguy,

 

thanks for your feedback.

 

I just checked your situation again. Our technicians still work on some of the basic stations.

 

Therefore, I still ask you for some patience.

 

I am sorry that I have no better news for you at the moment.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
I
Rang

Hi @iamaserverguy,

 

thanks for your feedback.

 

I just checked your situation again. Our technicians still work on some of the basic stations.

 

Therefore, I still ask you for some patience.

 

I am sorry that I have no better news for you at the moment.

 

Loving greetings,

Tobias


Is there a tentative timeline on the fix?

o2_Tobias

Hi @iamaserverguy,

 

please check again on Monday if your network connection is working better.

 

Thanks for your patience.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
I
Rang

Hi @o2_Tobias 

Signal strength is better now...

Thank you…

o2_Tobias

Hi @iamaserverguy,

 

very nice, I am happy for you.

 

Thanks a lot for your patience.

 

By the way, what is your situation with DSL? Is an offer for a new DSL-contract with combination discount (Kombivorteil) interesting for you? Just let me know if you like to receive a nice offer.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
I
Rang

Hi @iamaserverguy,

 

very nice, I am happy for you.

 

Thanks a lot for your patience.

 

By the way, what is your situation with DSL? Is an offer for a new DSL-contract with combination discount (Kombivorteil) interesting for you? Just let me know if you like to receive a nice offer.

 

Loving greetings,

Tobias


Hi @o2_Tobias 

 

Unfortunately, I wasn’t aware of discounts provided, and I had opted from a different vendor… 

Thank you so much for your support...

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