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Outstanding debt paid but forwarded to debt collectors

A
Rang
Hi there,

I have cancelled my contract by letter and recieved my closing bill including my bill for the last several months that haven’t been paid. I had the deadline until the 11.04. to pay it but as I am paying it from a different country the payment is not going through until Monday. I have a confirmation slip from the bank that I have sent in an email to your contact address but I have received an email saying that my debt has been forwarded to an external company. The money has been taken out of my account already and I need to know as soon as possible how to deal with this further. Is there a way for you to stop the debt from being passed on further as I technically made the payment within the deadline and tried to contact you but apparently you couldn’t call me. I am really frustrated with the customer service as no one seems to try and help me resolve this.
Kind regards

TBCMagic: Threads merged
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Lösung von o2_Jan 18 April 2019, 11:41

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7 Antworten

A
Rang
I have opened a question regarding my issue with the outstanding debt but I don’t seem to get an answer. I am getting really frustrated and fed up with O2 customer service which only acts swiftly when it comes to sending bills but fails to assist any issues especially to the English speaking customers. If you are not able to deal with the English speaking customer base then you shouldn’t allow us to start contracts with your company.
I will once again ask that you please help me resolve the matter as soon as possible. Thank you.
A
Rang
Hi there,

I have cancelled my contract by letter and recieved my closing bill including my bill for the last several months that haven’t been paid. I had the deadline until the 11.04. to pay it but as I am paying it from a different country the payment is not going through until Monday. I have a confirmation slip from the bank that I have sent in an email to your contact address but I have received an email saying that my debt has been forwarded to an external company. The money has been taken out of my account already and I need to know as soon as possible how to deal with this further. Is there a way for you to stop the debt from being passed on further as I technically made the payment within the deadline and tried to contact you but apparently you couldn’t call me. I am really frustrated with the customer service as no one seems to try and help me resolve this.
Kind regards
A
Hi!

You will get support, but sometimes not in real time.

Please do not start multiple threads for same questions. Thank you! .)
A
Rang
It has been 4 hours since I posted my first subject and I can see that all the questions are answered in a timely manner except for mine. I have tried every possible way to get in touch with O2 except for social media so far but I will go further if I don’t get an answer. This entire thing is going to cost me a lot more money than it should because of the inefficiency of this company. All I am asking for is an answer related to my question!

Thank you
o2_Flo
Benutzerebene 7
Hey @aerdna1234,
welcome to the o2 Community!
You will get an answer from the specialzied department to your question which do you sent per mail. Unfortunately, I can not help you in this case via our community.

Viele Grüße,
Flo
Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
A
Rang
No answer from anyone from any department still. And money hasn’t been sent back to me either.
o2_Jan
Hi @aerdna1234,

I can see that you have had contact with the respective department already, and I can confirm that the payment has been successfully transferred to your customer account. ☑️

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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