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O2 online no login

A
Rang

Hallo there, 

This problem is since June, after login This message is shown :

(( Entschuldigung

Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.


Ihr O2 Team ))

 

Of course I used all the browsers, safari, chrome ,firefox …. and all devices windows, mac, iPad, iPhone, galaxy. I used everything. also I reset my password. It’s mean that I tried everything.

also I called the customer service for many time and they opened  many many tickets for this problem and also nothing.also I sent a letter and also fax and no reply !!

my contract is ( o2 my all in one ), O2 online is very important for me especially for the data card, every time I must waste 30 - 45 minutes to call the customer service, this is very annoying

I’m really upset about that, Please I need to know how to fix this problem ?

best regards

 

20 Antworten

o2_Tatjana
Benutzerebene 7

Hello @Alahmad and welcome to the o2 community. 

Thanks that you explain your questions in detail. 

Could you give me a favour and try to delete the cache and cookies of the browsers. Please do it for a longer time, maybe a half year. 

Is something changing?

Have a nice day, 

Tatjana

 

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
A
Rang

No at all, I tried everything But it still not working.

 

o2_Tatjana
Benutzerebene 7

Okay @Alahmad, thanks for the quik answer. Please give me a favour an try it again to delete the cookies an cache.

Your costumer data shows that you have more than one contract at o2. What happened when you try to login with one of the other phonenumbers?

Best regards, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
A
Rang

Also the same, all my accounts have the same problem. Even the last contract the new one also Have the same problem

o2_Tatjana
Benutzerebene 7

Have you tried it with the app?

Best regards, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
A
Rang

Yes I tried, I can only see the invoices.

o2_Tatjana
Benutzerebene 7

But the login is possible?

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
A
Rang

Yes. I can also send the password or you can reset it and see exactly the prob

o2_Tatjana
Benutzerebene 7

No @Alahmad, thats not possible. 

What happend when you reset the password?

Did you have any letters like ä ü or ö in your password?

Best regards, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
A
Rang

No this is misunderstanding I’m sorry about that. What I mean is I can log in, there is no problem with that. Maybe it will be easier for you if you log in to my account and see exactly the problem. I think it is the best way to understand my pro

o2_Tatjana
Benutzerebene 7

Hey @Alahmad, 

thats not possible because of the protection data privacy. So please give me a favor an discribe exactly what the problem is. 

Have a nice day, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
A
Rang

What should I describe more ?

When I login my account I saw this msg, 

(( Entschuldigung

Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.


Ihr O2 Team ))

 

this is on all my accounts, i wish if you explain to me why I have this problem since 6 months and no body understand it or can fix it !!

 

best regards

 

 

o2_Tatjana
Benutzerebene 7

So @Alahmad thats the point, you can’t log in. If you can´t see anything in your account, it meant you can´t log in. 

Did you get the same massege in the app?

Best regards, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
A
Rang

I don’t know you are the expert, but i told you I don’t have any problem with login issues my problem is after loging i saw a msg told me that there is a technical problem. Also in the app the same msg.

for example in the app if I want to activate a simcard or to do anything I saw the same msg >>> 

(((. Entschuldigung

Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.


Ihr O2 Team )))

 

so this Problem in all my accounts, the app and the browsers.

 

best regards

o2_Tatjana
Benutzerebene 7

Yes I understand. You choose the right number and the right password. Thats all fine. When you log in you get the massage. I mean exactly the same. 

If you want to I create a ticket an give it to our it-department. 

Kind regards, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
o2_Tatjana
Benutzerebene 7

Hey @Alahmad, 

I hadn´t get any feedback from you. 

Could you log in in your costumer account? Was there any change? 

Kind regards, Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
o2_Tobias

Hi @Alahmad,

 

thanks for your request.

 

As @o2_Tatjana already told you, we forwarded your request to our technical department. Until now, we did not yet get a reply from our technical department.

 

Therefore, I like to ask you for a bit of patience.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

thank you very much for helping, the technical support trying since June to solve this problem.

the last ticket made on 8th october, and you can see many tickets was made since June.

since around six months I have many problem with the O2 online, my data cards, my multicards and every time I need to call to the customer service and wait for more than 20 minutes and they solve nothing !!

sine August I order a replacement for 3 data cards because they are didn't work AND UNTILL NOW I didn't received it, and since many days I ordered esim and also nothing I just received a defect QR. by the way Im paying 79,99 Euro just for this contract (O2 My all in one ) and also I have 3 more contracts.

I hope you can solve these problems but Im sure you will not, Im feel disappointment and upset to wast my time and my money with O2 company, and be sure if I have a time I will visit a lawyer for one time and after that I will be sure O2 company will do everything in the right way but unfortunately i don't have that time.

with all respect for you and for Tatjana.

Best Regards

A
Rang

by the way now I have 4 Data cards doesn't work+ 1 Multi cards e-sim also not working + O2 online defect AND I’M PAYING 79,99 EURO !!!!!!!!

I hope other customers will see my messages to know how O2 company solve the problems !!!!!!!!

o2_Tobias

Hi @Alahmad,

 

I understand your feelings and I regret that you do not feel comfortable with our customer service.

 

I hope that I can help you in some of your issues.

 

I have some new information concerning the use of “Mein o2” for you. The reason why you cannot use many of the functionalities in “Mein o2” is that you transferred end of October your tariff “o2 my All in One” to a new customer account. Out of data security reasons it is therefore not possible for you to use “Mein o2” for a specific time. Additionally, it is not possible for you to registrate your tariff “o2 my All in One”.

 

As the transfer was technically not done correctly, I escalated the issue to our technical department.

 

I think that the activation of new multicards and eSIM-cards is not possible due to the technical issue.

 

As soon as I have a response from our technical department, I will contact you again.

 

Thanks a lot for your patience.

 

Loving greetings,

Tobias

 

 

 

 

 

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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