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o2 Free S (2018) - No LTE

  • 21 November 2018
  • 2 Antworten
  • 544 Aufrufe

Dear o2 community,

i have o2 Free S (2018) plan which provides 1 GB high-speed data (LTE) and thereafter the speed reduces to 3G/2G. In my previous billing cycle, my data consumption was more than 1 GB and naturally for the rest of the month I was serviced with 3G data speed.

Now, I am in my new billing month, and I still have no LTE. Doesn't the speed automatically upgrade itself to LTE in the next billing cycle? Or should I enable it manually somewhere in the o2 app or o2 website?

Thanks,
kd
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Lösung von o2_Michi 22 November 2018, 18:34

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2 Antworten

Hi buffer206,

normally the LTE option will automatically available after the reset of the billing cycle (monthly on the 18th). Did you try to turn your device off/on after the reset? In most cases a quick restart will help. I also checked the network coverage and possible barred services etc., but everything is okay.

Best regards :)
Michi
Hi buffer,

do you still need support or did a restart fix the problem?

Best regards,
Michi

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