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O2 Free-M Entertainment pack

  • 11 February 2019
  • 4 Antworten
  • 590 Aufrufe
N
Rang
Hi,
I have made a contract on 29.01.2019 and in my first invoice there is an additional 39 eur entertainment pack cost that i didnt want to get and nobody informed me about this additional cost when i signed. Additionally i am not using this service. I want to cancel the package and refund the amount.

Best Regards,
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Lösung von o2_Micha 12 February 2019, 14:48

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4 Antworten

o2_Micha
Benutzerebene 7
Hello @nohut ,

welcome in our community.

In the confirmation of the contract ending with a -312, the entertainment package is included.

But do not worry, the first month is free of charge because of a special discount. The entertainmend package will end after this first month (on the 28th).

If there are any questions left, fell free. You are welcome.

Regards Michael
#bleibgesund
N
Rang
Hello @o2_Micha;
But in my first month invoice already there is an 39 eur amount reflected. So if it is free how can i get it back?
o2_Micha
Benutzerebene 7
Hi @nohut ,

please have a look at the second page of the invoice. There you will find the billing details.
Direct obove the entertainment package, you will see the "Anschlussgebühr", this is a one time connection fee at the beginning of a contract.

The entertainment will be deactivated on february the 28th, untill this date you will be able to use it.


I hope i was able to help you. If there are any questions left, i will be here.

Regard Michael
#bleibgesund
o2_Micha
Benutzerebene 7
Hi @nohut

i haven´t received any new message. Hopefully everything is all right.

If you have any further requests, feel welcome.

regards
Michael
#bleibgesund

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