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o2 canceled my contract


I was out of Germany (Europe) for 4 months. Since I was on the contract, I was still making payments. I was late a few times though. I had a hard time logging in to my account, and I stopped getting any emails from o2 so, I didn't really know how much I was behind on payments.

When I came back to Berlin and went to the o2 store to find out how much I owned. I paid the remaining balance which wasn't much at all, and I was told my line will work within 24 hours. Two days have passed my line still didn't work. Today I went back to the o2 store to find out that o2 has canceled my contract. The guy at the store didn't even know why it was canceled. I would appreciate any help.

3 Antworten

Hello @itskentraush and welcome to the o2 community! ☺️

To have a look in your account and help we need your phone number and your personal identification number, please send this informations as private message to @o2_Support and write a short message right here.

Regards🌷,
Katja
Hi @o2_Katja

Thank you for responding. I did send a private message two days ago, but unfortunately I haven't heard from anyone yet.

Kent
Benutzerebene 7
Dear @itskentraush ,

you received a new message from me.

Kind regards,
Andrea

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