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Not received my phone. But track and trace says it is delivered

I have ordered my cellular and payed for a deposit. The track and trace says that it has been delivered succesfully, bit I haven't received anything.

How can I solve the situation for rwceiving the mobile or the money back?

Thanks for your attention

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Lösung von o2_Kurt 3 March 2020, 14:52

Hi @Guillembohigues,

thanks for your message.

I have just sent a private message via @o2_Support to you. Please reply there to the private message.

We will then check what happened to your device.

Loving greetings,

Tobias

Hi @Guillembohigues,

until now, I have not received a response to my message I sent to you via @o2_Support.

Did you already manage to clarify your issue concerning your device that did not arrive at your home?

If you have any further questions, please do not hesitate to contact our English community.

Loving greetings,

Tobias

Hi @Guillembohigues,

I just sent another message via @o2_Support to you.

I look forward to your response there.

Loving greetings,

Tobias

Hello @Guillembohigues ,

I´ve taken the liberty to answer your last request regarding the smartphone via personal message.

If you have further questions, please let us know here :hugging:

Viele Grüße,
Kurt

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