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Not at home on activation date

  • 17 April 2019
  • 1 Antwort
  • 99 Aufrufe

I just got an email update from O2 regarding the activation of a new DSL connection.
Unfortunately, I will not be at home on the week of the activation day.

It is still unclear to me if a technician visit is needed, as the email and the order status page seem to have conflicting information.
If a technician visit is indeed necessary, then it needs to be rescheduled.

I found no way to contact O2 (the online chat function does not let me log in). Do you have any suggestions on how to proceed?

Thank you!

PS:
Is there a contact email for O2?
On the contact page I find this (translated from German):
code:
"you certainly do not want to wait until your mail has arrived at the address of O2 or an e-mail response is displayed in your mailbox."


which is false, as I do actually wish to send an email (and "wait for a response to be displayed in my mailbox").


Edit: I rewrote some parts of the message. Somehow google translate tried to translate my original post (in English) from German to English... with horrible results.
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Lösung von o2_Lars 24 April 2019, 17:24

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1 Antwort

Benutzerebene 7
Hello @Steven3k,
if you encounter issues that need to be resolved in a timely manner I recommend to call our DSL department via phone. We can not promise that we will see your thread in this forum in time to make changes, especially if there occur further questions.
As far as I can see you already did so and the date of the apointment was moved to another point in time.
Regards,
Lars

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