Oct 15 : Technician visit to enable the port.
Oct 15 : Got the mail from O2 that my connection is activated.
Oct 15 : Connected the new homebox 6441(sent by O2) to port and followed online video to enable the internet. "o2.box" there is following error:
Oct 16 : Tried to contact on hotline but it starts some German sentences unfortunately I don't understand. Contacted several time to online Chat service but they just disconnect one side, one successful attempt and representative said they can't help now, wait for few days and call again.
Don't know what's this. Tried to contact again to find the reference number of my complain but representative said they have no idea about it.
O2 charges 49.99 Euro + 49.99 Euro just for activation the connection. But after 20 days waiting for technician and so many contact to customer care, I don't see the value of my money I paid. No interconnection yet and support just say wait and watch.
Don't know if the technician has properly opened the port or there is fault in router.
