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My invoice

  • 18 December 2019
  • 6 Antworten
  • 243 Aufrufe
W
Rang

I can not get my invoice on-line. For some time ther is information:

Entschuldigung

Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

6 Antworten

o2_Tobias

Hi @Warszawa,

 

thanks for your message.

 

In order to check your data for you, I just have sent a private message from @o2_Support to you. Please reply to this private message.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @Warszawa,

 

thanks for your message at @o2_Support.

 

I have sent a private message to you yesterday.

 

I look forward to your reply.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @Warszawa,

 

until now I did not see any response from you at @o2_Support.

 

If you still need help with your invoice, please reply at @o2_Support .

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
W
Rang

Hi Tobias,

thanks for asking, my issue is not solved.

In general the navigation of O2 site is difficult I`m not even sure if I should reply here or to any other address.

Please help me with the invoice.

Thanks, Kinga (nick:Warszawa)

o2_Tobias

Hi @Warszawa,

 

thanks for your reply at @o2_Support.

 

This was very helpful for me.

 

Please find here a description, how you can log-in into “Mein o2” in order to see your invoice: Mein o2-account

 

Do you manage to get to your invoices with this instruction?

 

If not, try to get your invoices by using the “Mein o2”-App.

 

I hope these suggestions are helpful for you.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
W
Rang

Hi Tobias,

thank you for your reply.

Anyway, it did not work out. I think it can be issue with the registered phone number. How to check this registration? In the welcome letter, I was given the number I mentioned before. But this not works.

The phone number must be registered.✅
After transferring a phone number, please register again with the imported phone number, since the registration with the provisional o2 number no longer works.

I have only a Polish mobile number which can not be registered in your system. 

Also I was trying to get the app but I do not have it in the Appstore.

 

Please instruct what shall I do? Thanks, Kinga 

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