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My internet stopped working, is there an English help #?

G
Rang
My internet stopped working and I'm not sure how to get help. My German ability is very bad, how can I get some help with my internet issues?
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Lösung von o2_Lars 17 August 2018, 18:01

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5 Antworten

o2_Jelena
Hi @gaw.matt,

welcome to our community! Do have problems with DSL or mobile data?

Kind regards, Jelena
G
Rang
hey jelena, thank you so much for responding- i'm having issues with the DSL right now but i managed to speak with o2 help by phone last night. they've got it's an issue with German telecom where they have a problem and that's not much they can do until they fix it. is this issue with deutsche telecom being prioritized?

So, I'm located in Mitte, Berlin
o2_Lars
Benutzerebene 7
Hello gaw.matt,
unfortunatley there were some issues in Berlin. These issues have already been fixed and as far as I can see your DSL connection is up and running again, it is stable and shows no signs of disconnects.
Please excuse the inconveniences.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
R
Rang
My internet is not working. Please help. O2 generated ticket but still not helping
o2_Flo
Benutzerebene 7
Hey @Rachellea,
please discribe your problem first 🙂 If a ticket is already open, please be patient. It may take some time.

Greetings,
Flo
Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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