My accout is comming with wrong total

I was told I would pay 17,5 Euros, what's half of what I am gonna pay. I am not working at the moment. This is in contract.

Hi@Ricardoandrade,

welcome to the o2 community!

In some cases, the first few bills of new contracts can be rather confusing with all the different fees added or substracted, let’s see if we can sort this all out:

• You have two contracts on your bill, an o2 Free M Boost and an o2 Free S.
• The Free M Boost is the one with no initial connection fee (39.99 EUR which were substracted in your first bill).
• The Free S is the one of which you do not need to pay the basic fee for the first six months.

Those are the contract conditions as sent to you by mail on 09/09/19, this means that within the first 6 months, you regularly pay 34.99 EUR for the o2 Free M Boost and 0 EUR for your o2 Free S, which is what you were charged in the second bill.

So judging from the details available in your contracts, your first two bills are correct.

Best regards,
Jan.

Hi @Ricardoandrade,

I can see that you have contacted our customer service in the meantime with some tarif changes and refunds, is now everything as you wanted it to be regarding your contracts?

Best regards,
Jan.

I should pay 17,50 every month, and I am paying double, last month for example I paied 34,99 which is double, this month my bill should be ZERO, because it should be 17,50 minus the discount from last month that I paied double. I won`t be paying different from what I was told.

Regards,

Ricardo.

Hey @Ricardoandrade, 

if you have any further questions, please do not hesitate to contact us here in our English community.

Kind regards, Tatjana