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Mobile Phone not received

B
Rang
My order number is: WSFC32842048

I have placed this order on 14.04.2019. I have received the SIM card but my Mobile phone has not been delivered.
Also I did not receive any mail regarding the phone. Could you please advise when will I receive my Mobile Phone?
When I track my order I can see below:




Auftragsnummer:
WSFC32842048
Auftragsdatum:
14.04.2019
Auftragsstatus:
in Auslieferung
Ihre Bestellung:

Prescanned SIM Dummy (Non-UDP)
POSTPAID SIM WL EKL
VERTRAG MOBILE
BEILAGE AGB POSTPAID
BEGLEITSCHREIBEN ONLINE CUSTOMER SERVICE
BEGLEITSCHREIBEN WIDERRUF EKL
BEGLEITSCHREIBEN EKL LIEF-DOKUMENTE ONL
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Lösung von o2_Steffen 28 April 2019, 13:12

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3 Antworten

o2_Steffen
Hello @Biseler,

you have received an e-mail (14.04.2019) from us about the order status.

Best regards

Steffen
Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
B
Rang
Hello,

Thanks for the repy. I have checked my inbox and seen mentioned mail.
When I google translate it I can understand my request is rejected. But my SIM cart is sent anyway.

What is the reason for rejection?
Just a new SIM card is useless for me. Is there anything you can do to complete my order or cancel my SIM card as well?
o2_Steffen
Hello @Biseler,

If the order has been rejected, unfortunately I can not see what the reason was. You will receive information about the rejection based on an automated individual decision via the following address:

Telefónica Germany GmbH & Co. OHG
Auskunftsstelle
90345 Nürnberg

If you have signed an additional mobile contract and you do not need it without the Smartphone, you must send a "Widerruf" so that the contract can be canceled.

Best regards

Steffen
Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8

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