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Mobile bill SEPA mandate

ltonin
Rang
Hello,

few weeks ago I did a subscription to O2 Free M Flex (sim card for my ipad). During the registration at the shop, I also subscribed and signed SEPA mandate with my bank coordinates to pay automatically the invoices.

On July 3rd, I received from o2 team a confirmation mail that the invoice was going to be withdraw from my bank account.

However, on July 13th, I received an new email from telefonica.de intimidating to pay the bill in 3 working days.

I would like to know:

- is the automatic payment not working via SEPA?
- should I pay manually the invoice?

Thank you for the support,

best regards,

Luca 

4 Antworten

o2_Ubbine
Benutzerebene 7
Hello Luca,

I would be glad to help, but first I require some information in order to access your data and confirm you identity. ☺️
Please check your direct message mailbox.

Kind regards,

Ubbine

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o2_Ubbine
Benutzerebene 7
Ps.: In order to prevent any debt related problems, I advice you to pay the invoice manually until we fully understand the issue. ☺️

Have a nice day.

ltonin
Rang
Dear Ubbine,
I wrote you a private message, but I did not get an answer yet. In addition, I received a new request to pay the new invoice (I payed the old one manually). I would like to solve this issue because it's becoming quite annoying.

Thank you very much,
Best, Luca
o2_Emanuel
Hi @ltonin,

give us another try :-)
I send you a private message for your personal data.

Regards,

Emanuel
Tester werden? -> http://g.o2.de/angetestet

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