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Making sure my contract does not renew

L
Rang
Hello,

My mobile phone contract ends on 03/30/2019. With my 3 month notice period, that means the "last cancellation date" is 30/12/2018.

I would like to make sure that my contract does not automatically renew, and ends completely on 03/30/2019. How can I make sure this happens?

Thank you,

D.
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Lösung von Sächsin 14 December 2018, 11:59

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5 Antworten

o2_Jan
Hi @lawson.duncan,

the easiest way is to register for a cancellation of contract in the respective section of Mein o2:
Tarif & SIM-Karte --> Vertrag verwalten --> Kündigung vormerken --> Weiter.

After that you'll just need to call the hotline once and cofirm your termination of the contract (this is important, the registration alone does not end your contract).

Alternatively, you could send a letter by registered mail to:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
L
Rang
Thank you for your help.

However, no one on that phone number speaks any English, and my german is very bad.

How can I cancel the contract without calling the phone number?

Thank you,

Duncan
Sächsin
Rang
Alternatively, you could send a letter by registered mail to:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
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o2_Tobias
Hi @lawson.duncan,

@Sächsin and @o2_Jan gave you already the right answer.

You can also send it by fax: 01805 571 766.

I regret that you like to cancel your contract. Can we do something so that you stay with o2? I am ready to give you also a nice offer, if you like.

If you like to get an offer, just contact us again here in our English community.

Thanks a lot.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
Hi @lawson.duncan,

I have good news for you.

We received your cancellation and your contract will end on 31st March 2019.

Can we do anything for you so that you keep your contract? If an offer is interesting for you, please let me know.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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