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Left Germany, contract wasn't canceled!

G
Rang
I need help to contact O2 and cancel my 2-year DSL contract. Following the O2 Goettingen Shop suggestion, I sent a letter to the company in (O2 Kundenbettrenung, Telefonica Germany Gmbgh&Co, 90345 Nurnberg) and asked to cancel my contract because I have to leave Germany. I sent it on September 26 and asked to be contacted via e-mail for further specifications. I still don't have an answer. This is very damaging because I will have to pay for a time that I am not using the service.
Is there another way to contact the company and make sure they get my letter? Kindly help me solve this issue. Thank you in advance.
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Lösung von Grabovarski 21 October 2019, 14:12

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3 Antworten

o2_Jan

Dear @Grabovarski,

I have sent you a direct message via our @o2_Support account so you can send us some details and we can look further into the matter.

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
o2_Jan

Hi@Grabovarski,

I hope my private message from@o2_Support has reached you with the info regarding your contract. :relaxed:

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
G
Rang

Jan, your message was helpful, thanks a lot!

 

Best regards!

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