once more im terribly dissapointed by O2.
I have sent my kundigung to telefonica almost 3 weeks ago, which is supposed to be the official way to terminate a contract. In my written form I have explicitly stated my reasons of termination as well as official proof of my statements.
A colleague of yours contacted me 2 weeks ago by telephone to ask me why do I want to terminate my contract. I asked her if she was speaking english to explain better myself ( as I believe you should when you have to deal with customer service). Despite that fact i tried my best to communicate and i encouraged her to read my statement as the reason for wanted the termination was written in the form that I have already sent. She didnt understand me and I proposed to her to send me an email/mail with her questions.
Two weeks have passed, I still havent received anything back. Telephone line is also never working.
This is not the first time I am ignored by your colleagues. I had repetitive problems while i had another DSL-connection years ago on my name.
Please, check my statements and answer to me. I am a student and I really need to get over with my contract as there is no possibility to use my DSL-line from 1rst of November and I dont want to be paying for the rest of my contract.
Thank you in advance,
Dimitra Intzekara
KundenN :XXXXXXXXXXXX
Edit o2_Giulia: customer number deleted. Please don't post personal data in pubic.
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