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Invoice charged after cancelling contract

R
Rang
Hi. My contract should have ran out mid-December (cancelled and got confirmation in August). But for some reason number was still working when the time came.
After calling O2 service i have been told it was due to technical issues internally and that my number will be deactivated 31 January instead and i will obviously not be charged for that period (mid-Dec - end Jan), since it is not my fault there was an internal technical issue while deactivating the number. Now the issue:
  1. I have got an invoice mid-Dec - mid-Jan and it was charged from my bank account. I would like to request a return of this amount.
  2. I would like you to check that i do not get and invoice for mid-Jan - end of Jan and not be charged again.
Thanks
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Lösung von o2_Micha 12 February 2019, 09:45

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9 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7
Check the invoice. What period have you actually been charged for? You still need to pay until the end of December.
In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
R
Rang
It is for the period of 18 Dec-17 Jan. I believe i should not be charged for anything after 18th December, since that is when i have O2 confirmation my contracts ends.
o2_Micha
Benutzerebene 7
Hello @rade13,

welcome in our community.

At first, sorry for the circumstances. Because of technical issues the order for deactivation failed at decembre 18th. The deactivation took place at 31 of January.

I ordered a payoff of the last bill directly at the payment departmend for you. This will have a duration of round about 2 weeks.

If you are receiving any further invoice, please inform us, so we will be able to help immediately.

Regards Michael
#bleibgesund
R
Rang
Sounds good, thank you for the help, Michael
o2_Micha
Benutzerebene 7
@rade13

You´re welcome

Regards Michael
#bleibgesund
R
Rang
Hi. I have received a payment back for the previous invoice. Thank you for your help.

However, now received a new invoice for 18 Jan - 17 Feb (but charged only till end of month as i can see from the invoice amount). Could you, please, cancel the invoice and make sure you do not proceed with the payment?
Thank you
o2_Jan
Hi @rade13,

thank you for your feedback.
Apparently, the new invoice happened because of the unfortunately delayed ending date of the contract.
I have now arranged that the outstanding sum (according to the latest invoice) will be transferred to your (now closed) account.
This means that there will be no further payments required from you.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
R
Rang
Happened again. Could you, please, take care that:

  1. I get money back for the March invoice (18.02.2019 – 17.03.2019)
  2. I do not get April or any other next invoices and do not get charged for them.
Please, confirm both being done, not only that i will get money back. I do no want to write here every month.

Thanks.
o2_Jan
Hi @rade13,

the March invoice was sent to you because you transferred your o2 phone number to a different provider ("Anbieterwechsel") which is why you were charged 29.95 EUR, the sum of the invoice.
On that invoice, you can also see in the section "Beträge aus dem Vormonat" that the outstanding 19.15 EUR from the previous invoice was cancelled - so you only paid for the transfer of your number, which is correct.
The April invoice from a few days ago simply stated that the sum from the March invoice has been paid and there are no outstanding sums left, hence the "0.00 EUR".

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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