Lösung von o2_Lars
Zur Antwort springenInternet is not working
Привіт, мій Інтернет все ще не працюєHallo, мій інтернет систей Але я відкриваю майстра налаштування і намагаюся натиснути кнопку «на наступний», і нічого не станеться. Тому я не можу користуватися Інтернетом. Будь ласка, допоможіть мені!
Hallo, my internet ster He connect o2 Homebox to the line and say that internet is good. But i open the einrichtungsassistent and try to push the button “weiter” and nothing happends. So I can’t use internet. Please help me!
- 1795 Antworten
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12 December 2018
Чи був цей HomeBox орендований O2 чи він куплений у вживанні? Можна також встановити HomeBox, орендуваний O2, з номером доступу (номер PIN-коду VoIP). Чи є світлодіодний індикатор DSL зеленим, індикатор індикатора червоний?
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Is this HomeBox rented by o2 or is it bought second hand? Only the HomeBox rented by o2 can also be set up with the "Zugangs-Pin or VoIP-Pin". Is the DSL LED green and the Info LED red?
translated by google😎
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Is this HomeBox rented by o2 or is it bought second hand? Only the HomeBox rented by o2 can also be set up with the "Zugangs-Pin or VoIP-Pin". Is the DSL LED green and the Info LED red?
translated by google😎
Hello guys, thank you for the help.
My wife tried to contant you, but her handy translatet automaticly, so weird things happened 😃 sorry for that and I can speak only English too.
The problem is that I'm a new customer of O2. The company sent me a Homebox 6441 router . This week an employee of O2 came to check the DSL connection, he just said "Internet gut", connected my router to the phone network and left.
I opened 192.168.1.1, but there was "Status der Aktivierung" - red cross. Button Weiter doesn't work. Sometimes DSL connection is up, but only for a few seconds, and I can't do anything with this.
The DSL LED blinking green sometimes, but alsmost all the time it's off.
Let me know if you need any other info. Really hard to fix something like this when can't speak German 🙂
My wife tried to contant you, but her handy translatet automaticly, so weird things happened 😃 sorry for that and I can speak only English too.
The problem is that I'm a new customer of O2. The company sent me a Homebox 6441 router . This week an employee of O2 came to check the DSL connection, he just said "Internet gut", connected my router to the phone network and left.
I opened 192.168.1.1, but there was "Status der Aktivierung" - red cross. Button Weiter doesn't work. Sometimes DSL connection is up, but only for a few seconds, and I can't do anything with this.
The DSL LED blinking green sometimes, but alsmost all the time it's off.
Let me know if you need any other info. Really hard to fix something like this when can't speak German 🙂
Benutzerebene 7
- Team
- 26467 Antworten
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13 December 2018
dear Oleksandr1118,
I can see you had a phonecall to our technicians yesterday, were they able to help you?
kind regards,
Andrea
I can see you had a phonecall to our technicians yesterday, were they able to help you?
kind regards,
Andrea
Hello Andrea,
The support gave me an ID and said to call by another one phone number, but I didn‘t get answer there. Also if I need to follow instructions of robot which using German language I will fail anyway.
Thank you for helping!
The support gave me an ID and said to call by another one phone number, but I didn‘t get answer there. Also if I need to follow instructions of robot which using German language I will fail anyway.
Thank you for helping!
08001237744 - the phone number they gave me
Benutzerebene 7
- Moderator
- 22891 Antworten
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17 December 2018
- Lösung
Hello Oleksandr,
did you make sure that all cables and connections are sitting fimr in the corresponding plugs and that there are no aditional cables or hardware between the wall plug and the router itself?
Please also try resetting the router by pressing the reset button for about 20 seconds.
If this still brings no change it is necessary to open a trouble ticket for the DSL connection. Please call the DSL technical hotline while being at home. If you do not speak any german I recommend to call with a friend of yours who does since we can not promise that you will reach an english speaking agent.
Regards,
Lars
did you make sure that all cables and connections are sitting fimr in the corresponding plugs and that there are no aditional cables or hardware between the wall plug and the router itself?
Please also try resetting the router by pressing the reset button for about 20 seconds.
If this still brings no change it is necessary to open a trouble ticket for the DSL connection. Please call the DSL technical hotline while being at home. If you do not speak any german I recommend to call with a friend of yours who does since we can not promise that you will reach an english speaking agent.
Regards,
Lars
Hello Lars,
I‘m sure that everything is connected right and sitting well. Also the first time the router was connected by o2 technic guy, I think he is understand how to do it correctly.
I‘m not using any additional hardware or software stuff to connect or protect my connection.
I will try to reset my router and open a trouble ticket. Is there a possibility to open the ticket without phone call? Or only this way?
Thank you for the help.
I‘m sure that everything is connected right and sitting well. Also the first time the router was connected by o2 technic guy, I think he is understand how to do it correctly.
I‘m not using any additional hardware or software stuff to connect or protect my connection.
I will try to reset my router and open a trouble ticket. Is there a possibility to open the ticket without phone call? Or only this way?
Thank you for the help.
I‘ve tried to reset, but it didn‘t help.
Benutzerebene 7
- Moderator
- 22891 Antworten
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18 December 2018
Hello Oleksander,
sorry to hear that the reset did not help. In this case it is necessary to call the technical departement to open a trouble ticket fpr this. We do not have the possibility to do this here on the forum, sorry.
Regards,
Lars
sorry to hear that the reset did not help. In this case it is necessary to call the technical departement to open a trouble ticket fpr this. We do not have the possibility to do this here on the forum, sorry.
Regards,
Lars
Okey, thank you for the help guys.
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