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Incorrect Bill

R
Rang

Last month I contracted two mobile phone L tariffs because the second one should benefit from a 50% discount. However I’ve received a normal bill without any discount over the second line. This morning I went to the O2 shop where I contracted the mobile phone lines and the Shop Assistant told me that he was not able to help me because this was a problem of O2 financial headquarters (weirdest answer ever, in my opinion).

 

Could you please help me?

 

Thanks, 

 

Ricard

 

Edit by o2_Tatjana: moved thread to an other category

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Lösung von o2_Jan 9 December 2019, 18:00

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3 Antworten

o2_Jan

Hi @Rtorra,

welcome to the o2 community!

I’m not sure why your contract does not include a 50% discount because I don’t know its details, but since you made that contract in a shop I’d need to ask you to contact the shop again, I’m afraid those contracts cannot be altered by us here at the online customer service.

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
R
Rang

Hi @o2_Jan ,

 

So how can I deal with the guy at the shop if he does not want to help me? Can I go to another o2 shop? I contracted the two lines with o2 because I was also a client of Telefonica in Spain and I did not have any problems there. 

 

Best,

 

Ricard

 

o2_Jan

Hi @Rtorra,

I understand this is not ideal, but deals made in a shop may not be changed by us. You can try a different shop, of course, they will be probably able to help you there.

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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