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Identity identification

  • 19 December 2018
  • 5 Antworten
  • 490 Aufrufe

Hello, I am trying to identify my identity to activate a prepaid card, I went to post office with a paper special from O2 but they refused to do it because of the type of my Ausweis.
Then i tried to do it online from computer by camera, and they refused also to do it because my Ausweis is "Aufenthaltsgestattung".
And the agent who was on camera asked me to contact O2 prepaid support office.

is there anyone who could help me with this issue?

Many thanks
Tarek
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Lösung von bs0 19 December 2018, 20:58

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5 Antworten

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You can only use an electronic Aufenthaltstitel if you don't have a passport. The Aufenthaltsgestattung is not a valid Ausweis for the purpose of identity by the post office or using Video Ident. You might have more luck in an o2 shop.
Hi @tam.ist.mein,

were you already successful with the activation and registration of your prepaid-card according to the suggestions @bs0 gave you?

If you have any further questions, please do not hesitate to contact us here in our English community.

Loving greetings,
Tobias
You can only use an electronic Aufenthaltstitel if you don't have a passport. The Aufenthaltsgestattung is not a valid Ausweis for the purpose of identity by the post office or using Video Ident. You might have more luck in an o2 shop.

I identified my identity using Aufenthaltsgestattung by Lebara and by AldiTalk, and its an official document to be used in Germany, but O2 has some strange rules these days.
A friend of mine live with me in the Camp used his Aufenthaltsgestattung to buy an iPhone with 2 years contract from O2 and it worked smoothly, how? no one knows. Anyway i will not try again with O2, i will stay with AldiTalk for my mobile use, and I bought Gigacube from Vodafone for 2 years contract using my Aufenthaltsgestattung. Thank you so much for your replay, sorry for my late replay but i didnt get any notification that someone replayed to my message.
Hi, I have the same issue. I tryied with my pasport and my Aufenthaltstitel... but they just said that is not possible and then I don't have the option to go to the post office anymore. What could I do ?

Best,
Pamela
Hi @0176xYzxYzxYz94,

since your request is already being taken care of in this thread I'll close this one in order to avoid any confusion within the communication.

Best regards,
Jan.