Warum O2
Warenkorb
 Service
Gelöst

I still get emails charging me for a contract that has been closed since May

G
Rang
I ended a contract in May, but I still get emails saying the bills are being debited from my account.
I want to know why this is happening since I already terminated this contract, and if there's any open bill on my name -- since I can't have access to this o2 account online
Thank you so much.

Best,
Gabriela



Edit by o2_Katja: Verschoben von DSL zu Englisch
icon

Lösung von o2_Katja 13 August 2019, 17:19

Zur Antwort springen
1 Anlage

3 Antworten

o2_Katja
Hello @Gabriela S.,

did you sent your router back to us?
https://dsl-retoure.o2online.de/start/Dashboard/Index

Looks to me like the charge for the hardware.

Please send your phone number an your personal identification code (4 digits) as private message to @o2_Support and i will have a closer look. ☺️

Greeting,
Katja🌻
G
Rang
No, I haven't sent the router back. But this email is saying this amount is been charged from this account, right?
I already sent all my info to the @o2_Support but nobody answers me. The phone number to this closed contract is xy and I have no pin number. And I can't have it sent to me because I no longer live in this apartment.

I just need to know if there's anything left to pay on this closed contract, because I don't want to have trouble for not paying bills I didn't even know existed.
Thank you so much

Best,
Gabriela

Edit by o2_Katja: Rufnummer entfernt
G
Rang
@o2_Katja Can you please just check if this contract is really cancelled?
Because I shouldn't be receiving any more bills, right?

Edit by o2_Katja: Screenshot einer PN mit Kundennummer und Rufnummer entfernt

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica