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I extended and switched my old contract on 11 October 2018 and no adjustment

E
Rang
Hello Team o2,

On October 11, I extended my contract and switched from o2 Free M (6GB) to o2 Free M Boost with 20GB. I received an email stating the change and for me to wait 48 hours for an SMS and for the changes to appear on my account.

Today is October 17 and I see my contact has been extended for another 2 years but I do not see my new tariff with 20GB o2 Free M Boost (2018) and I never got an SMS confirming the changes.

This is what the email says:

Guten Tag Erving,

Ihre Vertragsverlängerung für Ihre Rufnummer 0176-xxx vom
11. Oktober 2018 ist bei uns eingegangen. Nachfolgend finden Sie eine Übersicht Ihrer Daten.


Ihr aktueller Tarif
o2 Free M

Ihr neuer Tarif
o2 Free M Boost
34,99 €

24 Monate

Hinweis (Vertragsverlängerung)
Ihre Vertragsverlängerung erfolgt in Kürze. Sie werden per SMS über die Vertragsverlängerung informiert.

Hinweis (Tarifwechsel)
Ihr Tarifwechsel erfolgt in der Regel über Nacht, auf jeden Fall aber innerhalb von 48 Stunden. Sie werden per SMS über den Tarifwechsel informiert. Auf Ihrer folgenden Rechnung werden Ihnen anteilig Ihr alter und Ihr neuer Tarif berechnet.

Neither of the above happened but my contract was extended for another 24 months without the new features of the new tarif.


Hopefully an o2 service representative can help me get this sorted and have the new tarif activated.

Thanks for the help.

Erving
icon

Lösung von o2_Tobias 18 October 2018, 15:57

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5 Antworten

o2_Tobias
Hi @evelez84,

thanks for your message.

I understand that you are worried that your tariff "o2 Free M Boost" will not be executed.

Unfortunately, the change of the tariff is on delay because of a technical issue. Therefore, I apologize for the delay.

Our technical department is already informed and we will change your tariff as soon as possible.

Thank you very much for your understanding.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
E
Rang
Hi Tobias,

Thank you for the update and confirmation that it will be executed once the technical issue is resolved. If an estimated time is available that would be fantastic.

Thanks again for the quick response. I look forward to the issue being resolved shortly.


Best Regards,
Erving
o2_Tobias
Hi @evelez84,

thanks for your reply.

Unfortunately, I do not have a timetable for you.

Thanks very much for your patience.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
E
Rang
Hi Tobias,

o2 has fixed my contract. Thanks again for the help and info.


Best Regards,
Erving
o2_Tobias
Hi @evelez84,

great! I am happy to read your message.

I hope that everything is fine now.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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