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I cannot link my number with my account

I’m a new customer, I already have an account, but I’m not able to link my phone number to my account.

Please can you help me?

Benutzerebene 7

Dear @Alejandro Luna ,

first of all, welcome to our forum. Nice that you have found your way to us. :-)

As far as I can see, you registered your phonenumber at “Mein o2” on November 14th. Does it work now?

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,

Andrea

Thank you Andrea,

unfortunately I could not make the register yet.

Please could you help me?

Best regards,

Alejandro Luna

I see this message

“

Entschuldigung

Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

Ihr O2 Team

”

Benutzerebene 7

Dear @Alejandro Luna ,

you get that message after the login in “Mein o2”, right?

I need some private data from you, because of that reason I’ll write a private message from o2_Support to you.

Kind regards,

Andrea

Benutzerebene 7

Hello @Alejandro Luna ,

so far, I have not received any feedback from you on my private message, has your concern been resolved?

Kind regards,

Andrea

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