Warum O₂

Warenkorb

Mein O₂

Gelöst

I cannot connect to O2 internet...

vor 4 Jahren
6 January 2020
7 Antworten
286 Aufrufe

zeros8706
Neuling
9 Antworten

Dear everyone

I had an appointment at 2nd Jan 2020 to change DSL-S to DSL-M.

However, I cannot connect to o2 Internet until now (6th Jan 2020).

I usually work in my house, so if I cannot use my internet, I will lost my job…

This is too serious to me ;(

Currently, my o2 homebox give to me some lights.

Power = Permanent Green

WLAN = Permanent Green

DSL = Long blinking

Others = off

I tried to do the factory reset few times, but it was not changed.

I cannot use o2 hotline… because I cannot speak German… I tried it but I had to wait for 1 hour to meet an officer who speaks English…

What can I do to solve this problem…

I really need some helps.

I want to meet a o2 technician in my house to solve my technical problem as soon as possible.

How can I do it?

Thank you for your help.

icon

Lösung von o2_Tobias 9 January 2020, 08:59

Zur Antwort springen

7 Antworten

Hi @zeros8706,

thanks a lot for your message.

I regret that the tariff-change to “o2 my Home M Flex” did not go smoothly. There is a technical issue with the tariff-change.

We already forwarded your issue to our technical department.

I therefore ask you for further patience.

I understand that you like to use your DSL-connection as soon as possible. In this case, we need to wait until the technicians have solved your issue.

I regret that I cannot do anything else for you at the moment.

Loving greetings,

Tobias

zeros8706
Autor
Neuling
9 Antworten
vor 4 Jahren
6 January 2020

@o2_Tobias

Thank you for your response.

I hope my situation will be better ASAP for my job...

Best,

Chang-Hee

zeros8706
Autor
Neuling
9 Antworten
vor 4 Jahren
8 January 2020

@o2_Tobias

I really hope that the technicians are solving my technical issue for the tariff-change.

Should I pay for O2 in this blackout period?

I have paid 31.98 EUR per month for the DSL-S.

o2_Tobias
11654 Antworten
vor 4 Jahren
9 January 2020
Lösung

Hi @zeros8706,

thanks a lot for your patience.

In order that your internet will work as soon as possible, please be so kind to contact our DSL technical department (0800/525 1378).

They will check everything for you.

Thanks a lot.

Loving greetings,

Tobias

zeros8706
Autor
Neuling
9 Antworten
vor 4 Jahren
9 January 2020

@o2_Tobias

You said to me in the before message… The technicians are checking my technical issue.

You also mentioned that I have to wait...

But, you are now talking to me that I should call the number…

Are you kidding me?

I waited for a week without an Internet connection…

I really hate O2 company… This is the worst company in my life.

I will never recommend this company. Service really sucks.

Hi @zeros8706,

I understand your disappointment.

But in reality there are 2 technical issues.

One is the tariff-change and the other has to do with the DSL-connection itself. There is already an error-ticket existing for the tariff-change. But we still need to look at your DSL-connection.

I regret that it is not possible for us to solve the issue here in our English community. Only a call at our technical DSL-hotline will give you the needed solution.

I apologize for the inconveniences.

Loving greetings,

Tobias

Hi @zeros8706,

I just checked your DSL-contract. As I see you had a tariff-change to “o2 my Home M Flex” on 16th January 2020.

Is everything fine now for you?

If you still have any questions, please do not hesitate to contact our English community.

Loving greetings,

Tobias

Deine Antwort

Anmelden

Werde Teil der O₂ Community!

Scanne Datei nach Viren

Diese Datei kann nicht heruntergeladen werden