There are high additional charges charged in two monthly bills.
Past history: I requested for Fritz box to replace my old O2 HomeBox due to signal problem at my apartment. That has been received after lot of follow ups in the month of May and i returned back the old router.
1)
In my present month bill, amount has been mentioned as 155,48 Euros.
In that "Schadensersatz für nicht zurückgesendete DSL Leihgeräte" has been mentioned as 116,5000 Euros.
Please note that I have returned my previous O2 Home box. I am confused why is this conflict. Please correct in your system.
Abschluss Rücksendeauftrag RET1900247391
Tue, May 28, 2019
2)
Second point. in the invoice for 21.06.2019.
42,0 and 8,39 has been charged. I do not understand what is this fees. I pay the monthly rent for router and there is no connection process involved. I replaced the new router myself.
Anschlusspreis Option AVM FritzBox- 13.06.2019: 42,0084
Versandkosten - 13.06.2019: 8.3949
Please take necessary action. i am really tired already having followed up multiple times for the new router, it got delayed and cancelled in the your system then the customer care officers do new order. But finally new router(Fritz) was received in May month and i returned back the old one successfully.
But now these huge bills are worrying me. Please support to resolve this.
Thanks,
Parthasarathy
Lösung von blablup
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