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how to inform o2 for number porting

S
Rang

Hello, I am the user of prepaid SIM card. I would like to port my number to another provider. How to inform o2 about numeric porting? I can not find any email address or postal address for MNP.

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Lösung von o2_Marc 9 December 2019, 17:39

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7 Antworten

o2_Marc
Benutzerebene 7

Hi @Shravanth ,

 

nice to met you in our community! :grinning:

 

The porting policy is now registered for your cellphone number. All the other information for the process you will get from your new provider.

 

Best Reagds,

Marc

 

Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
S
Rang

Hello @o2_Marc ,

Thanks a lot for your help and reply. Kindly refer to the attachment below. Can you please help me know how exactly the issue can be solved? I had the O2 prepaid connection, which expired on 12th December and I had transferred 25 euros so that the portability process can be successful.

 

I hope you understand my concern and are able to help me resolve it.

 

Best Regards,

Shravanth

Edit o2 Antje: Persönliche Daten entfernt

o2_Antje

Hi @Shravanth,

 

the Surf Day Flat was activated on December 11th for 0,99 EUR.
After that, there was no longer enough money to export the number.
You can now deposit another 0,86 EUR via bank transfer, then your new provider can make another request.
 

Charge by bank transfer:
Please send an SMS without content to the number 5 66 56 (free of charge). We will immediately send you the bank details and your personal purpose by SMS.

 

Regards
Antje

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S
Rang

Hi@o2_Antje,

Thank you for your help and reply. I had no clue regarding the above details mentioned, and thanks for helping out with the required procedure.

I have bank transferred the balance amount of 0.86 euros right now. Would I be informed about the completion of the bank transaction so that I can ask my service provider to submit a new number porting request?

Thanks again for your help.

 

Best regards,

Shravanth Gandhi

o2_Antje

You're welcome.
To check if the money was sucessfully transfered to your account go to o2online: https://www.o2online.de/ecare-prepaid/aufladen-uebersicht

 

Regards
Antje

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A

You will also be informed via SMS about the successful top-up.

o2_Antje

@Shravanth The money arrived. Your new provider can now make a new request.

 

Regards 
Antje

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