Early contract cancellation

Hi Andrea,

Thank you for your quick response.

I specifically asked the assistant in the Berlin - Friedrichstrasse store about that clause in the contract and he informed me that, if I left Germany for good after the initial six months and before the end of the contract, I would be able to cancel the contract early. This page appears to confirm that:

https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

It was always my plan to stay only one year in Germany so I would not have signed a 24 month contract without assurances I would be able to cancel it early. Given these assurances, I signed the contract in good faith.

Whether the O2 shop assistant was mistaken or there remains an additional cancellation procedure for O2 to complete, it is not remotely reasonable in these circumstances to continue to charge me for this SIM. Please tell me how we can resolve this situation.

Okay then that page is not applicable. Either way, the assistant who advised me said in no uncertain terms that I would be able to cancel the contract after six months if I left the country. Given this assurance, I had no reason to consider any other type of contract, such as the one that you described. I’ve also been told by other people that they were able to cancel their O2 contract early when they left Germany so I’d be grateful if someone were able to definitively say whether or not this is possible.

I appreciate your efforts to help but I’m not sure how paying the last year in one go will help. It’s paying for a phone I’m not using rather than the timing of the payments that I object to.

Hi Tatjana,

I believe it is mobile. When I contacted a woman who works at the same O2 store over the weekend, she said I could cancel it by sending a copy of my Abmeldung to O2 by mail. This is not feasible as I now live in sub-Saharan Africa. Does anyone know of any alternatives?

Thank you.

Hi Tatjana,

Thank you very much for your help.

I did do Abmeldung but I don’t have the copy with me here. If O2 were able to tell me what they would accept as proof I am no longer Germany-resident (e.g. I have a rental and job contract in my current country), then I can send it via email to a friend in Germany and they can mail it to O2 on my behalf. I just want to confirm that this document will be sufficient before I do that.

Also, am I able to understand from your response that it is possible to cancel the contract early, as I was originally advised?

Hi Tatjana,

Thank you for your response. Is it not possible to check if I can cancel it earlier without me sending this letter? It seems that there should be a way for O2 to know this fact about my contract (e.g. if I provide my mobile number) before receiving that letter. I don’t think it’s reasonable for O2 to ask me to send a letter that may have absolutely no effect on my contract.

Also, I really appreciate your assistance, but I want to register my profound dissatisfaction with this situation. It seems that the O2 store staff were either unaware of the conditions or deliberately misled me and there is no accountability for what they told me. I’m sorry to say that this happened repeatedly when I was living in Germany. I realise it is not your fault, but it is very disappointing.

Hey @dyoung, 

if you have any further questions, please do not hesitate to contact us here in our English community.

Kind regards, Tatjana