Thanks for any help,
Rick
Lösung von o2_Lars
Zur Antwort springenDSL english support - no internet after power outage
Hi, I'm hoping someone can help with my internet connection. After a brief power cut our router no longer receives internet (only power light is on and WLAN flashing quickly). We've tried soft and hard reset of the router but the DSL connection never stabilises, and we're unable to get past the first setup page on the homebox config page. The router is homebox 6441. We've tried many times to get support via the hotline but with limited German it's been impossible to resolve the problem via the phone.
Thanks for any help,
Rick
Thanks for any help,
Rick
Benutzerebene 7
- Moderator
- 22891 Antworten
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6 March 2019
- Lösung
Hello @parsons.rk ,
I had a look into this. On the first of March, there was a power outage in parts of berlin that also had a major impact on the DSL connections in that part of the town.
Power and DSL connections were restored on the following day. And as far as I can see this happened also to your connection as I it is up and running again :-)
Regards,
Lars
I had a look into this. On the first of March, there was a power outage in parts of berlin that also had a major impact on the DSL connections in that part of the town.
Power and DSL connections were restored on the following day. And as far as I can see this happened also to your connection as I it is up and running again :-)
Regards,
Lars
Thanks for your reply @o2_Lars , the DSL did indeed come back the following day 🙂
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