Frage

DSL AND MOBILE CANCELLATION


Hello.

I cancelled my contract (Mobile and Dsl) at the O2 store today (16th Jan 2020).

Reason - I am moving out of Germany and going back to my home country. (Abmeldung end date of registration is 21st Jan 2020)

They cancelled the contract in their system, made me sign a letter and gave me a document called Übertragungsprotokoll. They told me to wait for a week to get a letter from O2 for the final confirmation of the cancellation.

Please let me know the next steps in the process.  

> Till what date can I use the mobile and wifi?

> Are there any further cancellation charges?

> When should I post the modem? - Is this free of charge or do I need to pay for sending the post (to a Telefonice address in Hamburg) 

Your help is much appreciated.

 

Thank You! 


5 Antworten

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@Sudarshan i read out that you have 24 months contract. After you have leave you must pay 3 months.

For sending back the o2 dsl Router only use o2 dsl retoure portal. End don’t loose the receipt. 😉

Hi @Sudarshan,

 

thanks for your request concerning your cancellation because you move to another country.

 

@Joe Doehas already given you some further information what you can expect and what you still have to do.

 

Additionally to that I just checked your cancellation. You received an e-mail that we still need the following documents:

- a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)

- your approval for us to charge you the all-inclusive basic fee for 3 months  

 

Please send these missing documents as soon as possible. We can only deactivate your contracts to an earlier date if we have all required documents.   I hope I could be of help to you.

 

If you have any further questions, please contact us here in our English community.  

 

Loving greetings, Tobias

 

@Sudarshan i read out that you have 24 months contract. After you have leave you must pay 3 months.

For sending back the o2 dsl Router only use o2 dsl retoure portal. End don’t loose the receipt. 😉

Thank you very much! 

Hi @Sudarshan,

 

thanks for your request concerning your cancellation because you move to another country.

 

@Joe Doehas already given you some further information what you can expect and what you still have to do.

 

Additionally to that I just checked your cancellation. You received an e-mail that we still need the following documents:

- a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)

- your approval for us to charge you the all-inclusive basic fee for 3 months  

 

Please send these missing documents as soon as possible. We can only deactivate your contracts to an earlier date if we have all required documents.   I hope I could be of help to you.

 

If you have any further questions, please contact us here in our English community.  

 

Loving greetings, Tobias

 

 

"You received an e-mail that we still need the following documents:

- a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)

- your approval for us to charge you the all-inclusive basic fee for 3 months  "

 

Hello Tobias,  Thanks for your response. I haven't received any such mail with the request you mentioned above. I went to the store and gave them Abmeldebescheinigung,  thats it. They told me no more action from my end,  it's cancelled. All I have to do is to post the router to Hamburg. 

However if the documents u mentioned above are still required,  can I send it online? to which email?   

 

 

 

Hi @Sudarshan,

 

thanks for your quick response.

 

Yes, the documents I mentioned are still necessary.

 

Please send the documents to the following address:

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg  

 

or by fax to 01805 571 766  

 

Please see the exact procedure concerning a cancellation because of moving abroad here.  

 

Thanks a lot for your efforts.  

 

Loving greetings,

Tobias

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