I have left Germany for over 4 months now, and I want to cancel my phone contract. Before I left Germany I sent the cancellation form with the abmeldung, which should be enough proof that I am leaving Germany.
But the Contract is still running, can you please tell me now how should I cancel my contract. I have all the necessary documents, abmeldung from the city, work contract in another country, and I am ready to pay the cancellation fee. JUST CANCEL IT PLEASE.
tell me where to send it, and which bank account to transfer the money. It is very frustrating by now since I am not Germany and I am un-able to contact O2. Thank you for any help you can provide.
Lösung von o2_Jan
the deregistration form is the one you already sent in along with your inital letter for ending the contract ("Meldebestätigung" by the Stadt Neutraubling), so we already have that, which is good.
If you don't have a document that is the counterpart to that in Jordan (along the lines of "We hereby confirm you are a citizen living here"), you can also send in either an employment contract (or a document by your employer stating that you actually work for his company) OR you could send in the rental agreement of your apartment/house etc.
And finally, we will need a short notice from you stating your approval for us to charge you the all-inclusive basic fee for 3 months. (Even if it probably will be the case that you transfer the money yourself, it's good to approve it, just in case. )
So it's basically these two documents, as soon as we have received them and they have been approved, your contract should be terminated.
You can find all the information summarized in this document (you can disregard the registration certificate since we already have that one).
Hope this helps,